Refund policy

At Lush & Lux, we are committed to providing high-quality products. Due to hygiene, safety, and the personal nature of our products, all sales are final and items are strictly non-returnable and non-exchangeable once delivered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or with an incorrect item, we will resolve it promptly with a free replacement:

• Reporting Window: Contact us within 48 hours of delivery at anusrava12@gmail.com.

• Required Details: Include your Order ID, a brief description of the problem, and clear unboxing photos or an uncut video showing the damaged/incorrect product along with the shipping label.

• Resolution: Upon verification, we will dispatch a replacement at no extra charge. If a replacement is unavailable or out of stock, a full refund will be issued.

Order Cancellations

• Orders can be cancelled only before they are processed and dispatched.

• Once an order has shipped, it cannot be cancelled, modified, or redirected.

Refunds (Where Applicable)

• Approved refunds for damaged or out-of-stock items will be credited back to the original method of payment within 5 to 7 business days.

• Shipping fees and Cash on Delivery (COD) handling charges are non-refundable.

Contact Us

For any support, tracking, or product inquiries:

• Brand Name: Lush & Lux

• Email: anusrava12@gmail.com